Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. The number and type of interviews across the segments will vary. Buy flight and unique experience vouchers. Answer dates might appear two to three weeks before they were published. Airline Customer Service Agents are often the face of Qantas Airways to passengers. Strong customer experience expertise focused in Management and . 2. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Find out how to change your booking, contact your local Qantas Office and get answers to other questions. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. Be the first to find this interview helpful. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Book and manage your trip with features such as check-in, seat selection and boarding pass access. The process took 3 weeks. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. With our interactive map it's easy to plan your next trip using money or Qantas Points. The key point here is to be active in the group and show the assessor you are able to work within the group. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". Qantas Assessment Tests Online Preparation - 2023 - Practice4Me Quick Apply. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Join Qantas Frequent Flyerorsubscribe to Red Email today. Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn Read our Terms of Use for more information. I applied online. Discover our Australian domestic and international network, airline partners and oneworld. Aww crap I was in a panic. 10808. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Sort by: relevance - date. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Upgrade my browser. Interviews for Top Jobs at Qantas. Ground Crew/Ramp Agent - Sydney Airport. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. The process took 4 weeks. I applied online. For some others I know the process was shorter and others much longer. I guess its for if were rights person for this position. "I would not have any issues with the dress policies that you have in place for your staff. Free interview details posted anonymously by Qantas interview candidates. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. I interviewed at Qantas in Aug 2018. Start your trip in the exclusive surrounds of one of our world class airport lounges. Then we had group activity and interview with a Qantas staff. Qantas Employee Reviews for Customer Service Representative - Indeed Great! When did you have to say no to a customer. There was a question about working in a high pressure environment Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Write down what you think is important so you can reference it when youre in the role play. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. All in all 4 weeks from application to offer While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Sydney Domestic Terminal. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. $19 to $21 Hourly. Customer Service Agent - Outsourcer Global This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Choose the seat that suits you before you get to the airport on Qantas operated flights. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Our date tracking prior to 2019 was not accurately kept. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Qantas Customer Service Representative Interview Questions "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Book city tours, hop-on-hop-off buses, organised tours and more. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Why? Great job! "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Choose the seat that suits you before you get to the airport on Qantas operated flights. Around 20 of us were arranged to seat in a area, professionally dressed. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Did you develop an action plan with them? I applied online the Qantas website and I got an email about a week later for chat interview. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Be the first to find this interview helpful, About yourself, experiences, abilities and character. I know it is important to try and relate to them in a very personable way to help make their day better. Looking for some holiday inspiration? Qantas Customer Service Agent Interview Questions | Glassdoor Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? I interviewed at Qantas in Feb 2023. Benifits outstanding. Dates shown above are approximate. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Great! Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Fly with us and discover the Qantas difference. Remind the interviewer of how excited you are to familiarize yourself with their company. Great employer. Deals on Qantas flights across a range of Australian and international destinations. describe a time you have done your work above and beyond Nice job! Darwin High School. I interviewed at Qantas (Sydney) in June 2017. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. Restaurant and hotel reviews, photo galleries and travel articles. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. The process took 3 weeks. The process took 4 weeks. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. If you're successful in being short-listed, you'll be invited to attend an assessment. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. Interviews for Top Jobs at Qantas. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). I got chat interview with Qantas. Qantas - Customer Service Agent | Glassdoor The process took 2 months. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. What is the hiring process for remote jobs at Qantas? The process took 2 weeks. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. It was 5 questions about customer services. Good job! Good job! First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Stage 3 was a group activity. Why were you the one who took the initiative to solve this problem? Salary ok. Just make sure you work for Qantas and not a contractor. Describe a time when you went gone over and beyond for a customer? News that the . This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! The key point here is to be active in the group and show the assessor you are able to work within the group. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. 22 Qantas Airways Customer Service Agent Interview Questions I would suggest to really prepare yourself before going to the interview. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Step 7; Recieved job offer. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. I applied online. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. The first time you apply, you'll need to create an account with us. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Excellent! The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. Awesome! Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. What key skills from that experience would you bring to this role? Customer Service Representative - State Farm Agent Team Member As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Possible answers are. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. Customer Service Business Agent at Qantas Greater Sydney Area. What would you bring? The process took 4 weeks. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Makes sense! Further details of this will be explained to you during the recruitment process. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Good job! Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Request wheelchair assistance. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. This especially comes into play when you are . Free interview details posted anonymously by Qantas interview candidates. The Qantas Airways reservation number is +1832 (460)1113. I received a scenario which you had to remember key information from. I got 5 questions based on my CV and resume. Another station to do your height reach test and have your documents checked over. What about the company appeals to you? It is just talking into the computer or phone (depending on what you use). I feel I can handle most situations with professionalism.". You come across as very level-headed, reasonable, and balanced. Pass will be sent electronically . The process took 2 days. Applicants must be Australian or New Zealand permanent residents. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Qantas are a good company to work for with regards to pay and conditions. they gave me 5 questions. Information about visas, health and more. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. why did you leave your previous job and why do you want to work with Qantas There was about a month or two wait between each step. they gave me 5 questions. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. I applied online. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. The first hour was just kind of introduce of the position and the company. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Earn Qantas Points on our huge range of accommodation options worldwide. State you would be proud to work for a company that is so dedicated to helping the environment. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. 25 followers 25 connections. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. I got chat interview with Qantas. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Designed for small to medium businesses. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Part-time. All Qantas employees are required to pass a security check. When you apply for a job, you'll provide us with confidential information about yourself. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. In my current job, I work the phone lines for incoming service calls. What ideas have you brought to a previous role that have benefitted other staff? Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) I applied online the Qantas website and I got an email about a week later for chat interview. Have you ever had a difficult situation with a customer and how did you resolve it? Connect with a local pet sitter to mind your pet while you're on holiday. Qantas Interview Questions & Answers | Indeed.com We're continually finding new ways to deliver a memorable customer experience.