Talk to the interviewer about your emotions and if they have ever affected your productivity at work. We did that twice a week, and it completely solved our scheduling problem. When I hit my 20's, it was so important to me to learn about other cultures. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. ", "Delivering bad news to a patient is very difficult. ", "I would describe myself as a hard worker. You also made sure to take action so that this did not happen again. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. What makes you want to give back to your community? Also, avoid telling the interviewer that you get along with everyone all the time. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. We've all had those tough cases. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Submit as soon as possible so that you will have more time to gather the required supplemental documents. ", "I was working in a clinic where the primary population was low income. "Early in my career, I was working a night shift with minimal staffing on our unit. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Then I organized and effectively communicated this information with my attending. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. My youngest daughter is involved in volunteering. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. When have you had to adapt to change in the workplace? I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. For 180 days, my employees were rewarded for coming to work 10 minutes early. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Have a question or concern? ", "I'm a bit of a nerd. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. One for the clinic, one for me, and one for the patient. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. Second, I want to be the best at what I do. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. I volunteer with their organizations in various roles. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Early in my career, I probably worried too much about the fear of failure with my patients. ", "As a certified pharmacy tech, I have to continue learning. ", "Once I was filling a prescription for 90 days 90 tablets. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. In the future, I will like to be a PA and help more people.". I have a kind and outgoing personality. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Kaiser Permanente is 100% focused on the service that they provide to their patients. Talk to your interviewer about a time when have had to adjust to changes on the job. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. ", "Do my job and do it right. Do you consider yourself a compassionate person? I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. ", "You are searching for someone with 5 years' experience and I have two. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. This is a personal and caring approach. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Health benefits. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Maybe you are a pen and paper person. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Reiterate to your interviewer that you are aware of the stressors that come with this role. She's fortunate to work from home, and makes about $32/hr w/ no degree. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. I strive for perfection too often, which causes unnecessary stress for myself. Talk about your qualifications and skills that will help you to do this job well. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Deadline: October 5, 2022. ", "Yes, I handle all of these administrative tasks in my current role. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. "In my current role there is a lot of staff turnover when it comes to our management team. If I were to be offered this position, I would look forward to bringing these services to this area as well. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Interview Questions Give an example of an improvement project you led 1 / 41. I love working as part of a team and my colleagues take well to my personality. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". I'm a good listener, and my coworkers and patients like that about me. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. I am a competitive individual and enjoy keeping fit. It sounds as though you do everything possible to ensure your patients are set up for success. I would also need a technologist to assist me who could adjust to my easy procedural style.". 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Why Do You Think You Are A Good Fit For This Company? In a positive tone, discuss how you made the situation work! To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. I'm happy to answer any questions you have. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. By initiating an open conversation with this person, we were able to uncover his need. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". The sheer size of Kaiser Permanente makes them a very culturally diverse organization. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Are there shared values that you could also mention? I am a people person and build relationships with my coworkers and patients alike. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. We told her we were going to order it and it was supposed to be there that day. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Perhaps you use a particular app or software. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. ", "I believe in volunteering in the community where you live. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. I can see how it would be stressful when you care for your patients' success so much! Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. The program was a success, and upper management chose to keep it implemented for another six months. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. I am a very hard worker who is eager to become a team member with Kaiser.". Balancing empathy with honesty is key when communicating bad news. I manage this by focusing my energy on productive activities that are good for my work. Browse questions (57) Ask a question. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. ", "I think my weakness is that I take too much to do. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. That way, it's easier to transition care, and the patient has all their info in the same place. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I like to manage my time to finish my projects on time. I am an attentive listener and a compassionate caregiver. I work good under stressful situations, and I'm good at resolving patients' problems.". These relationships are created from the ground up. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. But when I'm home, I don't think about work. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I believe that, if asked, my colleagues and supervisor would say the same about me. What is important to them is that you are cognizant of your own personal shortcomings. ", "When I started in Interventional Radiology, I was not trained in IR procedures. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I hope to involve them in various Kaiser community volunteering opportunities.". I understand and agree that Kaiser Permanente may verify any and all information that I provide. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". Every person I care for has a story. You can consider improving this response by explaining why. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. This organization includes my scheduling, paperwork, and more. While there was no injury, I was required to report the fall to our safety team and I did so immediately. ", "I'm a very detailed and organized person. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. These are all excellent skills to have, and you sound very talented! The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job.