Use Next and Previous buttons to navigate wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Log in to help us get you to the right help quickly. When its time for delivery, youll see a message in the Instacart apps order screen. Item instructions carry over to future orders. If you prefer not to replace an item, choose Dont Replace to get a refund instead. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. To see items your shopper has already located. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. Log in to help us get you to the right help quickly. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"

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\n<\/p><\/div>"}, https://www.instacart.com/help/section/360007902831. If you have notifications turned on, you'll also receive a notification. I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Want to chat with your shopper? It's never happened before. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Your groceries will be on their way in no time. This article has been viewed 15,409 times. Then, go ahead and place your order! By signing up you are agreeing to receive emails according to our privacy policy. You'll be asked to add a delivery address and your payment information. In-app. To favorite an item, select the item and the heart icon below it. Adding a photo is optional but can help your shopper find the item. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Sign up for Instacart or log into your existing account. Navigate to the top-left corner of the site on the Instacart app. Check your account to ensure you are getting points for these trips. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. When your order is ready, just head to the club and check in via text or app. When your personal shopper begins working on your order, youll see a message in the Instacart app. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. Log in to help us get you to the right help quickly. Just be careful about what you ask the shopper to add and be understanding if they refuse. Log in to the app if you haven't already done so. Select the amount you'd like to tip and tap Save Tip. Items may be out of stock. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. In this resultant page, you can also change to a different delivery address if necessary. You can log in with your email and passcode, or using Facebook or Google-connected login. You can select other options for replacements, or choose a refund for the item instead. You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. Begin typing to search, use up and down keys to navigate, enter to select. Tap the "See Shopped Items" button, once you've received the text message and you see the page change to add the giant green box with buttons. The same exact thing just happened to me. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. Click Cart in the top right. Authorization holds, recurring payments, and unknown charges. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. Tap Change. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. To favorite an item, select the item and the heart icon below it. Tap the three horizontal lines in the top left-hand corner. A customer service manager's role is to check on the customer's experience by seeing how CSRs handle the calls. To create this article, volunteer authors worked to edit and improve it over time. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. link at the top of the screen to let them know if you want to add items to your order or make other changes. . Once you favorite an item the button fills in green and says Favorited. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. To create this article, volunteer authors worked to edit and improve it over time. By signing up you are agreeing to receive emails according to our privacy policy. Search for specific items or browse by department.