The buyer claims the item is not compatible with his mobile phone. Choose the item above to start resolving a return. This can be useful when the buyer isn't completely satisfied with their purchase. The seller is required to respond and provide a solution to the buyer's issue. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. And we had to let him. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Evidence of successful delivery to the authenticator When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Save the label to your desktop or mobile device. In some cases, we may automatically accept a return request on your behalf. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. But, yes, you get refunded and get to keep the item as well. Now I just have to hope he actually sends back the keyboard instead of bricks. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Both buyers and sellers must meet all applicable return requirements. Buyers can find estimated delivery information in their Purchase history. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. See Partial refund guidelines. SeePartial refund guidelines. This is all true, but only for items that are REALLY Not As Described. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. ebay seller doesn t accept returns - austinresearch.co.uk You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. eBay closes the case. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. See Partial refund guidelines. The buyer requests a return in their My eBay and you'll be notified by email. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. I'm done with Ebay. '&charset='+document.charset : (document.characterSet ? If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. How to Handle eBay Returns - Zenstores