I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. I have not uninstalled the app from the old phone because I wanted to test it first. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Some work and school accounts require an additional PIN whenever you verify your identity. Q: Which version of the Authenticator app should I be using? I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. This timer is the countdown to the verification code changing to the next code. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Please help.Thank you. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. On a side note, can you describe how you were able to define authentication methods per conditional policy? This will remove passwords and other autofill data from the device. After that, you should start receiving push notifications from the Authenticator app. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. All Rights Reserved. after changing that the notifications are prompt on my android. If the date and time is wrong, or out of sync, the code won't work. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. If you have a device that is registered with your organization, you might need an extra step to remove your account. Maybe it was turning off wifi. There is no help available anywhere, and there seems to be no way to "reset" this security information. They also can contain device data such as device name and operating system version. Can you get notifications from other apps? Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Used to optionally support Autofill on more apps and sites. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Phone number is also correct. Unfortunately, I receive the notifications to the old phone. Yes, multiple times. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. Tap on Enable push notifications and youre all set! On Android, Microsoft Authenticator is failing to register for push notifications. Some work and school accounts require an additional PIN whenever you verify your identity. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. If you are still not able to add your account, please reach out to your admin. Q: How do I make Authenticator the default autofill provider on my phone? Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. This is causing issues when users need to re set up the account in the Authenticator app. 05:53 AM The specific permissions you see will depend on the type of phone you have. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Q: How can I get my Incident ID aftersending logs to customer support? Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Setting up SMSto receive verification codes. We have recently implemented MFA with a conditional access policy. Tap the Contoso account tile. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Reinstalling doesn't work either. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - If you have already registered, you'll be prompted for two-factor verification. You will need to go to Settings and manually enable the permission. First, you need to have the Authenticator app installed on your mobile device. If you know a SECURE download site with the old APK please tell me. This permission is required for sending notifications to verify your identity. 01:53 AM Finally, add the account again and turn authenticator backup back on again. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Then sign on with recovery account to do the restore. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Q: How do I turn on password autofill in Authenticator on my phone? Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Once youre signed in, you need to go to the Settings page and enable push notifications. Since we launched in 2006, our articles have been read billions of times. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. 2023 CNET, a Red Ventures company. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Then sign on with recovery account to do the restore. Learn and ask questions on how to implement MFA. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. Not sure why but much less of a problem than not receiving the request. On the next screen, you can select onStop sync and remove all autofill data. This article answers common questions about the Microsoft Authenticator app. It works with both iOS and Android devices, so there is no need to install the app. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. No notifications on Android 5.0.2. Try to remove the account in Authenticator and try again to see if there's any different. Next, youll need to install Microsoft Authenticator on your new phone. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Youll need to provide your sign-in username so that your admin can look you up in your organization. If you register your device with your organization, your organization can change this policy on your phone. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. It is grey out on the app so I cant get my code that I need. Check for notifications doesn't change the situation: no notification queued. Would be very grateful for some help. Prevent phone from sleeping. I initially registered my MFA Account on a different device but I don't have an access to it any longer. What is SSH Agent Forwarding and How Do You Use It? This behavior doesn't make sense to me. Q: Why does Authenticator allow you to approve a request without unlocking the device? These logs can contain personal data such as email addresses, server addresses, or IP addresses. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. The thing you know is your password. On Android, Microsoft recommends allowing the app to access location all the time. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. TechCommunityAPIAdmin. When the app is closed, I don't get notifications. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. You need to accept the notice of this data collection when you use the app for the first time. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Youll then be able to use those if you experience any issues when trying to recover your accounts. Use biometric hardware. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. Of course they are. Q: Why is my account tile gray and inactive? Restart the device and try again.2. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Use fingerprint hardware. This permission is only used when you report a technical problem through the app settings. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. View network connections. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This can be done a lot better! When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Have personal and work Authenticator use. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. A: When you open Authenticator, you'll see your added accounts as tiles. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Q: Is registering a device agreeing to give the company or service access to my device? Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. I haven't been able to figure that out. Try this, hit the hamburger on the left and click on "backup this device". You canalso remove youraccount and attempt the sign in again. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. You may also refer this article for more information: How to use the Microsoft . This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. I had to go into the advanced set up to be able to change it back. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. When you add a Microsoft account, the app requires network/internet connection. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. This data allows our engineers to improve the app in ways that are important to you. Q: Can I create my own Verified Identity? Run at startup. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. I am now receiving notifications as expected and all approvals are working. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. A: The Authenticator app collects three types of information: Account info you provide when you add your account. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Make surethe accountisregistered for passwordless andisjoined to you work or school. What might be the issue? Make sure the device hashardware encryption enabled. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. A: The Authenticator app collects your GPS information to determine what country you are located in. Please let me know if you need any further assistance. Therefor cannot use any of my work related phone apps which is literally essential to my job.