I can only hope and pray. The fine is reduced to 35 if you . At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. Challenge a penalty charge notice We used the tunnel for the first time since the new system came in. It is not right that I have to pay more because of mail delay. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. Motorists must pay a fee to use the tunnel, although exemptions exist. Dart Charge crossing help | AVForums This is not due to more motorists attempting to avoid payment, but an abject failure of the system to ensure occasional users and foreign visitors know how to pay. This will give you plenty of time to pay before you fly. You would think so but I expect the millions in fines looks good on the balance sheet. Okay so Im receiving penalties for a man who doesnt live at my house! You probably know this number by heart, but just in case, here are the contact details youll need: My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! Why I need to pay for some one else? This system even by government standards is pathetic. Curious Myths of the Middle Ages by Sabine Baring-Gould - Complete text there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. PDF Form TE9 Witness statement - unpaid penalty charge - GOV.UK APH Community > Beat late payment of the Dartford Crossing charge. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. Now there is no way for me to avoid the penalty! My friend had a dart account so paid for it there and then for the 8th of Feb crossing. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. No prices, no method of payment, no official guidance. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? How to Sell Challenge Dart Charge Penalty to a Skeptic I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. So i now face paying a total of 1050 for this oversight. Let me know how you get on.Thanks. I think making an online payment or on the phone (when it starts working again) would be the best bet. (!?) So the cycle begins again. An Example: Suppose you received a 60 PCN parking fine. As it is I am now apparently liable for a fine of 2 x 105 pounds. Ease of travel should be a right. The same happened to me. Hi You will need to give them a call. You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement We used to have customer who regularly cost us parking tickets, and they ran up a debt. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. Make a new reminder to pay the Dart Charge3. If you do not pay the Dart Charge by midnight the day after using the Dartford Crossing, a Penalty Charge Notice will be issued. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. So the money has been taken. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. as I received too in late their notification!!! I live in Ireland and hired a car from airport to travel to Kent. We're all paying the penalty for the new Dart Charge system Last year it was toll booths only going through the tunnel and no payment going over the bridge. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. You should be fine. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. Wot the hell,they also put a bill of 475 on car. I just tried to pay and got the same, I tried about 10 times and it finally worked ! That sounds horrific can you send the full story? Why is there no information at service areas near the Dartford Crossing? Details of the success of any such actions would be interesting to know. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. Thanks. Best of luck Lucy and make sure you let us know how it works out. 42 is a lot for any hire car firm. What the hell are they playing at. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. we are a small hire company in Lancashire. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. Complete the document Answer a few questions and your document is created automatically. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. MORE WORK as a result of Beaurocratic Bunkum!!!!!!! (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. I have now received 2 x pcn for these crossings !!!! can any one help me how to wave this charges. (the registered keeper) by mail. I was driving there first time and until now Ive had no clue about any payment requirements. Couldnt believe it Thank you for this page guys. We are pushing to get better signage on the motorway, too. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. This allows them to pay the original charge rather than the full fine. Motorists are using the system to dodge dart penalty charges theyre sent. Re: Dart Charge - Penalty Charge Notice Numbers IA1xxxxxx, IA1xxxxxxx, IA2xxxxx and IA2xxxxxx Following receipt of the above Penalty Charge Notices (herein referred to as PCNs) for two contraventions dated 31st of July and the 7th of August, likewise for the contraventions dated the 6th of novermber and 9th of november. If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. This is not fair! It is not setup and an honest way, more like a cowboy clampers style. 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! I have been hours going back through credit card and bank statements as I was sure I had made payment. Thanks. What is a Dart penalty charge notice (PCN)? So not very impressed. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. hi! MoneyNerd 3.72K subscribers Subscribe 0 Share 2 views 20 hours ago UNITED KINGDOM Try out Just Answer's service -. Just keep following through pages. Dart Charge PCN / Appeal Process Dart Charge PCN / Appeal Process Find out what happens after you have received a Dart Charge Penalty Charge Notice The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). I have appealed and await the response. Ive asked them to roll back the charge or wave it on the basis of a first offence, I have no idea if they will but its worth a shot. Should I contact them? It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. Hi Thanks for your post. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. I hope you found the information helpful and that it helps you decide what to do. What happens if I have a fine? - Europcar I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). I haven received my PCN yet and i just went on-line and paid 5 as it was a return journey. There are no contact details on the charge certificate. The person I spoke to said that I can pay at the same price return 5 pounds. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. I was not prepared to make this payment as I have no need to make the crossing again. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! 0300 300 0120 from the UK, or +44 300 300 0120 if you're outside. I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. Could someone please have a look to see if there are any "holes" in it. Any truth in the rumour that PCN is Latin for: More Cash for George???????? What an absolute scam, where does the money go from the fines? Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. For it to be successful, you need appropriate grounds for appealing. What do I do now? The email then disappeared from my inbox! Data protection she said. My parents lived in Kent for many years and I have used the crossing many times. Thanks first of all for your very helpful website! ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. What is a Payzone shop and where to find it? Yes, I fully agree with you Alan. I didn't ignore the fine. Theres a great feature that will let you specify a location for a reminder to be triggered. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. The phone will remind you to pay as you arrive at the your destination or crossing6. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. I believe this dartford toll system is just a huge government sanctioned extortion scam. Please contact the DVLA to confirm if your vehicle is exempt. Hugh. She was eventually releasedafter a 175,000 ransom . Information on how to do this will be included in the original rejection. How to pay penalty without any letter to do? Tried calling t have them line temporarily out of service. They advised me on how to appeal and gave me everything I needed to make an airtight defence. Also I could find no record of our crossing. If you call them, you may be able to pay over the phone then and there anyway. really poor direction to the general public on what to do. First time ive ever been down that neck of the woods. At least they were civil. Sep 16, 2022. You have the right to get an independent adjudicator involved if the authority rejects your appeal against a Dart penalty charge. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. The number of visits made to Birmingham's tips would have hit 750,000 in 2022 - if only everyone who had booked a place had bothered to turn up. Here is the number for the dartford crossing in case you need it. When I tried to ring on 030003001200 to pay, no one answers. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. Iam from abroad. Please, I need your help. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. However I did pay for the crossing I had made (and for the return crossing I intend to make) within the so called grace period of 14 days which I only found out about on your site. Were you unlucky enough to get a Dart Charge penalty charge notice? Hi, please can you tell me where the signs were located in July of last year? But this system probably collect a lot of money by snaring all these drivers This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I think this is v unfair and I will put in a complaint. How much am i in trouble? It seems ridiculous you can be fining people nearly 5 months after the offence. . Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Were all being hit by rubbish signage. They said the cant help otherwise. Their records show I had paid and this charge certificate has been sent out by mistake.